Terms of Use

General Terms & Conditions

  • Cinnamon Lakeside Colombo will not accept any returns of the food items once delivered to the customer.
  • Any service that may be offered by Cinnamon Lakeside Colombo shall be at the sole discretion of Cinnamon Lakeside Colombo.
  • We will not be liable if for any reason at any point in time this website is unavailable or if you have been restricted with access to this website.
  • Cinnamon Lakeside Colombo shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

Flavours by Cinnamon Cancellation Policy 

  • Once Food orders have been delivered, they cannot be returned
  • Pre-ordered food orders can only be canceled 4 hours prior to the expected delivery time
  • Orders placed for immediate delivery cannot be cancelled

Nexus Promo Terms & Conditions

  • The offer is only available for selected Nexus members that have received the promo code via SMS
  • The offer is only applicable for online delivery via Flavours, Cinnamon’s Food delivery platform; the discount is applicable for all restaurants featured on the platform. The platform is accessible on https://flavours.cinnamonhotels.com
  • Only Nexus customers that have received the promo code can redeem the offer: A discount of 25% off the total bill, excluding cost of delivery; no minimum order required
  • When placing an order from a given hotel – namely Cinnamon Grand Colombo or Cinnamon Lakeside Colombo, customers can select dishes from multiple restaurants within the selected hotel in one order. Eg. When ordering from Cinnamon Grand Colombo, customers can order dishes from both Lagoon and Chutneys in one order.
  • ​The offer can be redeemed daily, from Monday to Sunday, for both lunch and dinner orders (10.00 am– 10.00 pm daily). Orders can be placed for immediate delivery or pre-orders can be made for delivery at a specific date and time
  • Customers can redeem the offer by entering their unique promo code at check out in the “Have a coupon? Click here to enter your code” option. Enter promo code in the coupon slot and click “APPLY COUPON”
  • The promo code can be used multiple times and is valid for three weeks after receiving the SMS. Refer SMS for the promo code validity date.
  • Each promo code is unique, redeemable only by the receiver. The promo code cannot be transferred or shared with other customers.