Terms of Use

General Terms & Conditions

  • Cinnamon Lakeside Colombo will not accept any returns of the food items once delivered to the customer.
  • Any service that may be offered by Cinnamon Lakeside Colombo shall be at the sole discretion of Cinnamon Lakeside Colombo.
  • We will not be liable if for any reason at any point in time this website is unavailable or if you have been restricted with access to this website.
  • Cinnamon Lakeside Colombo shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

Flavours by Cinnamon Cancellation Policy 

  • Once Food orders have been delivered, they cannot be returned
  • Pre-ordered food orders can only be canceled 4 hours prior to the expected delivery time
  • Orders placed for immediate delivery cannot be cancelled

Nexus Promo Terms & Conditions

Family meals- 30% off on all family meals

  • The offer is available for all Nexus members and is applicable for online delivery via Flavours, Cinnamon’s Food delivery platform.
  • The discount is applicable only on family meals from all restaurants featured on the platform. The platform is accessible on https://flavours.cinnamonhotels.com.
  • Any Nexus customer can redeem the offer: A discount of 30% off the total bill when ordering any family meal, excluding cost of delivery.
  • When placing an order from a given hotel – namely Cinnamon Grand Colombo or Cinnamon Lakeside Colombo, customers can select dishes from multiple restaurants within the selected hotel in one order. Eg. When ordering from Cinnamon Grand Colombo, customers can order dishes from both Lagoon and Chutneys in one order.
  • The offer can be redeemed daily, from Monday to Sunday. Orders can be placed for immediate delivery or pre-orders can be made for delivery at a specific date and time
  • Customers can redeem the offer by entering the promo code at check out in the “Have a coupon? Click here to enter your code” option. Enter promo code in the coupon slot and click “APPLY COUPON”
  • The validity period of the promo code is 13th January 2022 to 15th February 2022.

All meals – 15% off on all meals

  • The offer is available for all Nexus members and is applicable for online delivery via Flavours, Cinnamon’s Food delivery platform.
  • The discount is applicable for all restaurants featured on the platform. The platform is accessible on https://flavours.cinnamonhotels.com.
  • Any Nexus customer will redeem the offer: A discount of 15% off the total bill, excluding cost of delivery; for a minimum order of LKR 5,000. The discount value is valid up to a maximum of LKR 20,000.
  • When placing an order from a given hotel – namely Cinnamon Grand Colombo or Cinnamon Lakeside Colombo, customers can select dishes from multiple restaurants within the selected hotel in one order. Eg. When ordering from Cinnamon Grand Colombo, customers can order dishes from both Lagoon and Chutneys in one order.
  • The offer can be redeemed daily, from Monday to Sunday. Orders can be placed for immediate delivery or pre-orders can be made for delivery at a specific date and time
  • Customers can redeem the offer by entering the promo code at check out in the “Have a coupon? Click here to enter your code” option. Enter promo code in the coupon slot and click “APPLY COUPON”
  • The validity period of the promo code is 2nd February 2022 to 2nd March 2022.
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